Terms + Conditions

 

When choosing Swindon Tuition Centre as a learning provider, you are agreeing to our Terms & Conditions.

 

Terms & Conditions

 

  1. Swindon Tuition Centre offers a first ‘no-risk’ assessment session that is payable at the usual session rate upon confirmation that parents/guardians are satisfied with the tuition received. Payment for this session as well as optional block payments for future sessions are due no later than 24 hours before the next planned session and sessions will not resume until this has been paid.

  2. Payment for tuition is charged at £110 per month at the beginning of the month for one session per week, term-time only.

  3. Payment for sessions is setup through our secure Direct Debit system (GoCardless). It’s as easy as a, b, c!

    1. We send you a link via email

    2. You input your bank details (Account number and Sort code)

    3. We set you up on a monthly Direct Debit

  4. Payments are taken for 11 months of the year (excluding August) regardless of how many weekly sessions there are per month.

  5. Any additional sessions are paid are charged at £30 per session.

  6. All monthly payments are non-refundable

  7. If a tutee cannot attend a session, please let us know ideally via text using 07486 854621 or email admin@swindontuitioncentre.co.uk, at least 24 hours before the session is due to take place so that the session can be rearranged.

  8. Tutees are expected to attend their weekly session. If a tutee cannot attend their session, regardless of circumstance, payment is still taken for the missed session. However, catch up session will then be arranged at a time that is convenient to all parties. Catch up sessions won't necessarily be with your regular tutor, but the work set will be appropriate and in progression from previous sessions.

  9. If you contact us to cancel the session less than 24 hours before the session is due to take place, you will be charged and no catch up session will be offered.

  10. Students should aim to arrive a few minutes before the start of their lesson time. Any student who arrives late can only expect to be given the remainder of their lesson and not the full lesson time unless agreed beforehand. Any student who is running late for a lesson will be expected to call or text to give an estimated arrival time.

  11. All items of personal property are brought onto the premises entirely at the owner's risk. Swindon Tuition Centre will not be held responsible, nor accept any liability, for any loss or damage to any such items, however caused.

  12. Pupils should be aware that they are attending a Swindon tuition centre to study and are expected to behave responsibly at all times.  Activity which could cause disturbance to other students or staff will result in instant dismissal. In such case no refund of fees will be made.

  13. In the interests of the pupils’ well-being whilst in the tutors' care, the centre must be informed of any medical or other conditions affecting the student.

  14. Cancellation: Notice should be given in writing (email or letter only) with one month’s notice. The final payment will be charged pro-rata for the amount of sessions taken in the last month.